Carroto Rider collects and accesses Precise and Background Location data to enable automated order assignment, live route navigation, distance-based rider compensation, and real-time delivery tracking for customers and dispatchers even when the app is minimized or the screen is turned off during an active shift.
Effective Date: September 11, 2026
Application Name: Carroto Rider
Package Name: com.fatafat.delivery
Developer / Operator: M Ghazi Aziz / Fatafat Deliver
Contact Email: mghaziaziz@gmail.com
This Privacy Policy describes how Carroto Rider ("we", "us", or "our"), operated by Fatafat Deliver and developer M Ghazi Aziz, collects, uses, and discloses your personal information when you use our mobile application Carroto Rider (the "App") as a delivery rider / delivery partner.
1. Introduction & Connected Platform Ecosystem
The Carroto Rider mobile application is directly connected to our customer ordering platform (Fatafat / Carroto) and our administrative dispatch system. When a customer places an order on our platform, nearby active delivery partners receive, accept, navigate, and fulfill the order using the Carroto Rider app.
2. Information We Collect
When you register and operate as a delivery partner on Carroto Rider, we collect the following categories of information:
- Personal Information You Provide: Full name, mobile phone number, email address, national identity documentation (CNIC/ID), vehicle type (motorcycle, bicycle, or car), vehicle registration plate number, and profile picture.
- Location Data (Foreground & Background): Precise GPS coordinates (latitude and longitude), heading/bearing, and travel speed. See Section 3 for our full Location Data disclosure.
- Device & Technical Information: Hardware model, operating system version, unique device identifiers, IP address, battery status, and Firebase Cloud Messaging (FCM) tokens to deliver urgent order notifications.
- Delivery & Operational Activity: Order acceptance, pickup time, customer arrival, delivery completion timestamps, route distance traveled (km), customer ratings, tips, and delivery earnings.
📍 3. Prominent Disclosure: Location Data Access (Foreground & Background)
Carroto Rider requires access to location data to enable core delivery dispatch and tracking features:
- Foreground Location: When the App is open on your device screen, we access your precise location to display your position on the map, show available nearby delivery dispatches, and provide turn-by-turn routing between vendor stores and customer drop-off addresses.
- Background Location (When App is Closed or Minimized): When you toggle your rider status to "Online" or are actively fulfilling a delivery assignment, Carroto Rider collects real-time location data even when the App is closed, minimized, or running in the background.
Why Background Location is Required:
- Automated Order Dispatch: To identify which active delivery partner is closest to a merchant store and automatically dispatch new nearby delivery requests.
- Real-Time Customer Tracking: To allow customers who placed the order and our dispatch team to view real-time delivery progress and accurate estimated delivery times on the live map while an order is out for delivery.
- Accurate Distance & Fair Payout Calculation: To precisely compute the actual kilometers traveled for delivery fee payouts, pickup allowances, and distance-based bonuses.
- Arrival Detection: To automatically confirm when you have arrived at the vendor merchant or customer destination.
Your Control: Location tracking only operates while your rider status is set to "Online" or while fulfilling an active delivery. You can immediately stop all location tracking at any time by switching your status to "Offline" in the App or by adjusting location permissions in your Android device settings.
4. How We Use Your Information
We use the collected information solely for legitimate operational purposes:
- To register, authenticate, and manage your delivery partner account.
- To assign, coordinate, and route customer food, grocery, and parcel deliveries.
- To calculate delivery earnings, distance allowances, bonuses, and process weekly payouts.
- To provide responsive partner support and resolve delivery disputes.
- To detect, prevent, and investigate fraud, safety incidents, or unauthorized account access.
5. Information Sharing & Third Parties
We respect your privacy and do not sell, rent, or commercialize your personal information or location history to advertisers or third-party brokers. We share your data only in the following necessary contexts:
- With Customers: During an active delivery, the customer who placed the order can view your first name, vehicle type, phone number (for delivery coordination), and real-time live map location until the delivery is completed.
- With Merchants: Store partners can see your rider name and arrival status to prepare and hand over orders efficiently.
- With Service Providers: Mapping and routing providers (Google Maps, Geoapify, LocationIQ, OpenStreetMap) to calculate travel distance and navigation; Firebase (Google) for secure order push notifications.
- For Legal & Safety Compliance: When required by law, legal process, or governmental authority, or to protect the safety and rights of riders, users, or the general public.
6. Data Security
We implement industry-standard administrative, technical, and physical security measures, including HTTPS/TLS encryption for all data in transit and secured cloud databases, to protect your personal information from unauthorized access, loss, or disclosure.
7. Data Retention & Account Deletion
We retain your personal and operational information for as long as your rider account remains active. Detailed location history is retained only for the period necessary to verify order completion, reconcile payouts, and resolve any delivery inquiries, after which it is anonymized or purged.
You have the right to request deletion of your account and associated personal data at any time by emailing us at mghaziaziz@gmail.com. Upon verification, your account and personal records will be permanently removed within 30 days, except for historical financial and transaction records required by applicable regulatory laws.
8. Your Choices & Permissions
You can choose not to provide certain optional information, or revoke location permissions in Android settings; however, granting precise and background location permissions is essential for receiving and completing delivery orders on the Carroto Rider platform.
9. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will become effective immediately upon posting to this URL (https://new.fatafatdeliver.com/carroto-rider-policy). Your continued use of the Carroto Rider App following the posting of changes constitutes your acceptance of the updated policy.
10. Contact Us & Developer Details
If you have any questions, feedback, or data privacy requests regarding this Privacy Policy or the Carroto Rider App, please reach out to us:
- Application: Carroto Rider
- Package ID: com.fatafat.delivery
- Developer: M Ghazi Aziz / Fatafat Deliver
- Primary Email: mghaziaziz@gmail.com
- Official Website: https://new.fatafatdeliver.com